Terms of Service & Cancellation Policy

All workspace reservations, day passes, and meeting room bookings must be paid in full online at the time of booking via major debit/credit cards.

Bespoke event hires, ground floor buyouts, and bookings exceeding £500 may request bank transfer (BACS) payment terms upon written approval from management.

We understand plans change. Our cancellation terms are structured according to space scale:

• Day Passes: Minimum 24 hours advance notice required prior to start time for a 100% refund or date credit.
• Meeting Rooms & Executive Spaces: Minimum 10 days advance notice required for full refund or cancellation.
• Ground Floor & Full Space Buyouts: Subject to bespoke event contracts signed at booking.

Rescheduling requests are subject to space availability and must comply with the minimum cancellation windows outlined above. Modification requests received within the notice window will be treated as cancellations.

Failure to attend your reserved space without providing notice prior to the cancellation window will result in total forfeiture of the booking fee without refund or credit.

Lillie Yard Studios fosters a collaborative, professional, and inspiring working environment. All members and visitors are expected to:

• Maintain respectful noise levels and use designated acoustic phone booths for extended calls.
• Keep communal kitchen and dining areas tidy after use.
• Refrain from smoking or vaping anywhere inside the building or courtyard.
• Ensure external guests are registered at reception prior to entering workspace areas.

While Lillie Yard Studios maintains 24/7 CCTV surveillance and secure access control, management is not liable for loss, theft, or damage to personal property brought onto the premises.

Users are responsible for ensuring personal belongings and equipment are kept secure at all times.

We reserve the right to amend these Terms of Service at any time. Continued use of our booking engine and facilities constitutes acceptance of any updated terms.

These terms are governed by and construed in accordance with the laws of England and Wales.